WinLion Privacy Policy
At WinLion, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you access or use our services at winlion.com. By registering an account or using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions about how we handle your data.
Who We Are
WinLion Casino operates under an Anjouan Gaming License and provides online casino and sports betting services primarily to players in Ireland. Our platform is accessible at winlion.com, and we are the data controller responsible for your personal information. If you need to reach us regarding any privacy matter, you may contact our support team at [email protected] or via our 24/7 live chat.
Information We Collect
At WinLion, we collect several categories of personal data to provide you with a safe, compliant, and enjoyable gaming experience. The information we gather includes, but is not limited to, the following:
Personal Identification Data
- Full name, date of birth, and nationality
- Email address, phone number, and residential address
- Government-issued identification documents for KYC verification
- Username, password, and account preferences
Financial and Transaction Data
- Payment method details, including Visa, Mastercard, Apple Pay, Google Pay, and bank transfer information
- Deposit and withdrawal history, including amounts and timestamps
- Bonus usage, wagering activity, and loyalty programme progress
Technical and Usage Data
- IP address, browser type, and device identifiers
- Pages visited, time spent on our platform, and in-game behaviour
- Login timestamps and session data
- Information collected via cookies and similar tracking technologies
How We Use Your Information
Here at WinLion, we use your personal data for a range of legitimate purposes. We process your information to fulfil our contractual obligations, comply with legal requirements, and improve the services we offer. Specifically, we use your data to:
- Create, verify, and manage your player account
- Process deposits and withdrawals in EUR currency
- Verify your identity in accordance with anti-money laundering (AML) and Know Your Customer (KYC) regulations
- Provide customer support via live chat, email, and our on-site contact form
- Administer bonuses, promotions, and our 26-level loyalty programme
- Detect and prevent fraud, problem gambling, or other prohibited activities
- Send you relevant communications about your account, promotions, and updates
- Comply with our obligations under applicable gaming and data protection legislation
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance: We process data that is necessary to provide you with the services you have requested, including account registration, payment processing, and bonus allocation.
- Legal obligation: We are required to process certain data to comply with our gaming licence conditions, AML regulations, and other applicable laws.
- Legitimate interests: We may process data to protect the security of our platform, prevent fraud, and improve our services.
- Consent: Where required by law, we will ask for your explicit consent before processing your data for marketing or other non-essential purposes.
Cookies and Tracking Technologies
Our WinLion platform uses cookies and similar technologies to enhance your experience. Cookies help us remember your preferences, analyse traffic patterns, and ensure the site functions correctly across desktop, mobile, and PWA environments. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. You may adjust your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our site.
How We Share Your Information
We at WinLion do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers where necessary to deliver our services. This includes:
- Payment processors handling your transactions, such as Visa, Mastercard, and bank transfer providers
- Game software providers and platform technology partners
- Identity verification and KYC service providers
- Regulatory authorities and licensing bodies, including the Anjouan Gaming Authority
- Law enforcement agencies, where required by law or court order
- Our VIP management team, who may contact you via WhatsApp, Telegram, email, or live chat in connection with VIP programme services
All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws. We do not permit them to use your information for their own independent purposes.
Data Retention
At Win Lion Casino, we retain your personal data for as long as your account is active and for a period thereafter as required by law or our licensing obligations. In most cases, we are required to retain transactional and identification records for a minimum of five years following the closure of your account. Once retention periods expire, we securely delete or anonymise your data.
Your Rights
Depending on your jurisdiction, you may have certain rights in relation to the personal data we hold about you. These rights may include:
- Right of access: You may request a copy of the personal data we hold about you.
- Right to rectification: You may ask us to correct inaccurate or incomplete information.
- Right to erasure: In certain circumstances, you may request that we delete your personal data.
- Right to restrict processing: You may ask us to limit how we use your data in specific situations.
- Right to data portability: Where applicable, you may request your data in a structured, machine-readable format.
- Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within the timeframes required by applicable law.
Data Security
Our WinLion security infrastructure employs industry-standard measures to protect your personal data against unauthorised access, loss, or disclosure. We use SSL encryption across our platform, apply strict access controls internally, and regularly review our security practices. While we take every reasonable precaution, no online system can be guaranteed completely secure, and you are also responsible for keeping your account credentials confidential.
Responsible Gaming and Sensitive Data
At Win Lion, we take responsible gaming seriously. As part of our commitment to player welfare, we collect and process information related to your gaming behaviour, including deposit limits, loss limits, bet limits, cooling-off periods, and self-exclusion requests. This information is processed to protect you and fulfil our obligations under our gaming licence. We treat this data with the highest level of care and do not use it for marketing purposes.
Restricted Countries
Our services are not available to residents of certain jurisdictions, including but not limited to the United States, United Kingdom, Australia, France, Russia, and Ukraine, among others. We do not knowingly collect personal data from individuals located in restricted territories. If we become aware that data has been collected from a restricted jurisdiction, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make material changes, we will notify you via email or through a prominent notice on our platform. We encourage you to review this page periodically. Your continued use of our services following any update constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. Our support team is available 24/7 and you can reach us via live chat on winlion.com, or by emailing us directly at [email protected]. At WinLion, your trust matters to us, and we are always here to help.
Content updated: July 09, 2026